Amendments to a reservation are made by the seller, which is the housebuilder or developer you are buying from. Buyers cannot edit a reservation themselves, and Yourkeys support cannot make changes on a buyer's behalf.
This article includes:
- If you are a buyer
- If you work for a housebuilder
- How do I request changes to a development or scheme?
If you are a buyer
Contact your sales adviser at the housebuilder and tell them what needs to change. They can amend the reservation and you will see the updated details in your buyer portal.
Note
The one thing that cannot be amended is the email address on the reservation; see Can I change the email address on a reservation?
If you work for a housebuilder
Once a reservation has been signed it moves to Progression. Open the reservation Summary and use Review & Edit to make the change.
If you amend a section that later steps depend on, the platform tells you which steps will be affected and which documents will need to be regenerated before you confirm the change.
How do I request changes to a development or scheme?
Changes to how a development or shared ownership scheme is set up (rather than to one reservation) are requested from Yourkeys support using the Contact support form rather than made in the portal.