The Identity Check is the next step in your reservation journey. It verifies your identity through our partner Thirdfort, and each buyer on the reservation completes their own check.
The primary buyer can complete their check first, then help all other buyers to complete theirs.
Note
Your seller may complete your identity check in person instead, in which case you won’t need to complete this step in the platform
Did you know...
Under the Proceeds of Crime Act 2002, conveyancers are under a legal obligation to take reasonable steps to ensure that their firms’ client accounts are not used by criminals for the purpose of laundering money earned through illegal activities
Warning
All buyers will need to provide a valid ID (driving licence, passport or another type of identity card) in order to proceed. The photos of the ID will need to be uploaded to the platform, either via a computer or mobile device. Each buyer will also need to take a selfie
This article includes:
- How do I complete my identity check?
- What happens after I submit my check?
- What if I’m having trouble with the Identity Check?
How do I complete my identity check?
Your seller will send you a link to Thirdfort. Open the link and follow these steps:
- Choose which ID type you’ll be using (passport, driving licence or another form of ID)
- Choose the country your ID was issued in
- Take a photo of the front and back of your ID document
- Take a selfie
- Tap Submit to complete
What happens after I submit my check?
Once you’ve submitted your check, the result is returned to your reservation. Most results come back within a few minutes.
If your check seems to be taking longer, or you’re asked to try again, see My ID check seems stuck. What happens next?
What if I’m having trouble with the Identity Check?
If you are experiencing any other difficulties with the Identity Check, check whether Thirdfort is currently experiencing any downtime
If you are having trouble accessing the camera on an iPad, see Accessing the camera on an iPad.
Yourkeys and Thirdfort will provide you with guidance every step of the way in the platform, but if you have any questions, contact Yourkeys support using the Contact support form.
Once completed, continue with the Planned Use section.