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Submit a request

Sign in to raise a request

We've changed how you contact Yourkeys support. Everyone now signs in to raise a request, including customers who have been with us for years. Signing in means:

  • We know who you are, so you don't retype your details each time.
  • You can see all your requests and our replies in one place.
  • Your request reaches the right team faster.

Sign in or sign up

Raised a support request with us before? This is most of our customers. You already have an account, because we created one the first time you contacted us. You just need to set a password:

  1. Click the button above.
  2. Choose Request password (next to "Emailed us for support?").
  3. Enter the email address you normally contact us from.
  4. We'll email you a link to set your password. You only do this once.

Already set your password? Sign in as usual. If you've forgotten it, choose Forgot password.

Brand new to Yourkeys? Only choose Sign up if you have just joined Yourkeys and this is the very first time you have contacted our support team.

Only use one of these if it applies to you:

I can't sign in
For sign-in problems only. If your request is about something else, we'll ask you to sign in and raise it there.

I work for a third-party company
For companies, such as IT providers, acting on behalf of one of our customers.