Chris Horroll
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Chris Horroll created an article,
Complaints process
We aim to give all of our customers products and services which truly add value to their business – but we know that from time to time, things don’t go as planned.We take all complaints very seriou...
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Chris Horroll created an article,
Cancelling my account
Please use this request form if you're looking to make a cancellation request. Please select the item from the list below and provide full details where prompted. When you’ve submitted the form, w...
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Chris Horroll created an article,
Property Reserved: UK Finance (DOI) form
The UK Finance (DOI) form is only applicable if the buyer is using a mortgage to purchase the property. This step can be completed once the property is reserved. The details taken at onboarding fo...
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Chris Horroll created an article,
Property Reserved - Property Information form
If you have selected to complete the Property Information form, this will be the final step once the reservation is complete. We will automatically give you the details of the local Help to Buy ag...
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Chris Horroll created an article,
Property Reserved - Upgrades, Extras & Choices
After the reservation is complete, you can choose to select any applicable upgrades, extras and/or choices. You will be able to choose whether you want to select them from your list, upload a .pdf...
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Chris Horroll created an article,
Property Reserved - Amend Reservation
Amendments can be made on completed reservations, and we make it very easy to fix any errors. To amend the reservation: Click on the three dots beside the completed reservation Click Review & edi...
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Chris Horroll created an article,
Adding a new reservation - Remote Reservation Buyer Steps
If the Buyer has yet to complete part or all of their reservation step remotely, the property will remain tentatively reserved. The buyer will be sent an email to log in and complete the remaining...
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Chris Horroll created an article,
My Reservation - Completed Reservation Steps
Once the reservation agreement is signed by both you and the seller, we will notify you by email to let you know the reservation is complete. Once fully completed, we will also then send your sele...
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Chris Horroll created an article,
Adding a new reservation - Confirmation
Once all of the steps have been fulfilled, a banner will appear at the top of the page asking you to confirm your reservation. Make sure you are happy with the information listed as once confirme...
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Chris Horroll created an article,
Property Reserved: Progression Summary
Once you have fully completed your reservation, you will have access to your Progression Summary. From your Dashboard, click View on the property to access this page. Here you can access an overvi...
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