Chris Horroll
Activity overview
Latest activity by Chris Horroll
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Chris Horroll created an article,
How to contact Yourkeys support
The quickest way to contact Yourkeys support is to use the Contact support form. Requests sent through the form go straight to our support specialists with the details they need, so they can act wi...
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Chris Horroll created an article,
My ID check seems stuck. What happens next?
An ID check that seems stuck is usually waiting for you to finish or retry the check, or for your housebuilder to review a Consider result. This article explains what each result means, what to che...
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Chris Horroll created an article,
How do I get my reservation deposit refunded?
To get your reservation deposit refunded, contact your housebuilder. Your reservation deposit is collected through Yourkeys and passed on to the housebuilder you are buying from. Whether it is refu...
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Chris Horroll created an article,
Who can amend a reservation?
Amendments to a reservation are made by the seller, which is the housebuilder or developer you are buying from. Buyers cannot edit a reservation themselves, and Yourkeys support cannot make changes...
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Chris Horroll created an article,
Can I change the email address on a reservation?
No, you cannot change the email address on a reservation. The buyer's email address is the one detail on a reservation that cannot be changed once the reservation has been created. It's the identit...
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Chris Horroll created an article,
Complaints process
We aim to give all of our customers products and services which truly add value to their business – but we know that from time to time, things don’t go as planned.We take all complaints very seriou...
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Chris Horroll created an article,
Cancelling my account
Please use this request form if you're looking to make a cancellation request. Please select the item from the list below and provide full details where prompted. When you’ve submitted the form, w...
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Chris Horroll created an article,
Property Reserved: UK Finance (DOI) form
The UK Finance (DOI) form is only applicable if the buyer is using a mortgage to purchase the property. This step can be completed once the property is reserved. The details taken at onboarding fo...
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Chris Horroll created an article,
Property Reserved - Property Information form
If you have selected to complete the Property Information form, this will be the final step once the reservation is complete. We will automatically give you the details of the local Help to Buy ag...
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Chris Horroll created an article,
Property Reserved - Upgrades, Extras & Choices
After the reservation is complete, you can choose to select any applicable upgrades, extras and/or choices. You will be able to choose whether you want to select them from your list, upload a .pdf...
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