The quickest way to contact Yourkeys support is to use the Contact support form. Requests sent through the form go straight to our support specialists with the details they need, so they can act without coming back to you with questions. Emails sent directly to the support address take longer, because we have to ask for those details first.
This article includes:
- What should I include in my request?
- Can I talk to someone on live chat?
- What can Yourkeys support help with?
- How do I set up a new development or add plots?
What should I include in my request?
- Whether you are a buyer or work for a housebuilder
- The housebuilder and the development
- The plot number, or your reservation reference if you are a buyer
- What you were trying to do and what happened, with a screenshot if you can
- For a change to a plot, price or scheme: exactly what should change and what it should change to
Can I talk to someone on live chat?
The chat on the help centre can answer most questions about using the platform straight away.
Note
Live chat can pass you to one of our support specialists Monday to Friday, 9am to 5:30pm. Outside those hours it will create a ticket for you from what you tell it
What can Yourkeys support help with?
- We can help with using the Yourkeys platform, documents and ID checks, account access, and changes that housebuilder staff ask us to make to developments, plots and pricing
- Questions about the home itself, the price, completion dates, incentives or refunds are for your housebuilder's sales adviser, because the housebuilder makes those decisions and receives your deposit
How do I set up a new development or add plots?
If you work for a housebuilder, requests to set up a new development or add plots go through your Yourkeys account manager.