If you are having trouble completing the Identity Check using an iPad, you may need to adjust your camera and microphone settings.
This article includes:
What does the error look like?
If your camera settings need to be updated in Safari, you will see this error:
How can I fix this?
Each time you use the Identity Check, you will be asked the following:
To continue with the verification, click Allow which will update the settings.
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If you are still having difficulties, please contact Yourkeys support using the Contact support form, who can help