Adding a new reservation - Identity Check

The Identity Check step verifies your buyer’s identity through our partner Thirdfort and confirms they do not appear on any global sanctions or watchlists.

Under the Proceeds of Crime Act 2002, conveyancers are under a legal obligation to take reasonable steps to ensure that their firms’ client accounts are not used by criminals for the purpose of laundering money earned through illegal activities. The Identity Check creates an identity report for your buyer(s) to help with this process.

This article includes: 

• How do I run an identity check?
• How do I review the results?
• What does a Consider result mean?
  • How do I re-run or approve an ID check?
• What if the Identity Check isn’t working?

How do I run an identity check?

Run the check against each buyer on the reservation. The report will display the following details:

• ID verification
• Facial similarity report
• Politically Exposed Person check
• Sanctions check
• Adverse Media check

To run the check:

1. Click Run check next to each buyer
2. In the Verify your identity pop-up, click the type of document you want to use. The photo requirements for each document are listed
3. Choose whether to upload the documents on a computer or a mobile. If you choose mobile, a link is sent to the buyer to complete their ID check

How do I review the results?

To review the results, return to the reservation and click Review next to the Identity Check step. This shows all buyers who have completed the check and which ones need to be amended.

Each buyer’s result will show as either Clear or Consider:

• Clear: the buyer’s identity has been verified and the step can be saved and progress as normal
• Consider: the check has found something you need to review before continuing. See What does a Consider result mean? below

Click View to see a breakdown of the checks that have been performed and whether they have passed or failed. A more granular report of the results, including sub-results, can be downloaded as a .pdf from the same page.

What does a Consider result mean?

A Consider result means the ID check has found conflicting information between the buyer details entered and the documentation submitted, for example a mismatched date of birth or an incorrect spelling of the buyer’s name on the reservation. If you have received an email entitled Please review the buyer details, this is what it refers to.

Check that the buyer details have been entered correctly. You can also return to the buyer details step to edit the Gender, First name, Last name and Date of birth fields.

How do I re-run or approve an ID check?

1. From the reservation, click Review next to the Identity Check step
2. Under the buyer labelled Consider, click the pen icon on the user icon
3. Click one of the options below

• Amend the buyer's basic information only: corrects information entered incorrectly that would not affect the ID check, for example a middle name. You can then save and continue as normal
• Reset the ID check for the buyer to re-complete: re-runs the check with the current buyer’s details. This sends the step back to the buyer to complete again
• Amend buyer details and reset the ID check: lets you amend the buyer’s details and then re-run the check. This sends the step back to the buyer to complete again
• Approve ID check: marks the buyer result as Clear and the check will not be re-run. This allows the step to be saved and progress as normal

What if the Identity Check isn’t working?

If you are experiencing any other difficulties with the Identity Check, check whether Thirdfort is currently experiencing any downtime

If you are still experiencing issues, contact Yourkeys support using the Contact support form.

Once completed, click Save & next to continue with the Garage, parking & storage section.