Identity Check: Result as Consider

If you have received an email entitled "Please review the buyer details", this means that the ID check has found conflicting information between the buyer details entered and the documentation submitted. This could be for example a mismatching date of birth or the buyer name being misspelled in the platform. You can re-run or approve the identity checks in this case, the process is slightly different depending whether the reservation was a face to face or remote reservation, both of which are detailed below. Please be aware if you re-run an ID Check, the existing ID check report will not be available to download again. Once the ID check has been re-run, the original report will be replaced with the most recent results.

Face to Face:

When returning to the reservation, you will see that 'Review' is listed next to the Identity Check step, click here and you'll be able to see all buyers who completed the check and which ones need amending.

Under buyer's with 'Consider', you will see a user icon with an edit pen, click here to view the options available:

If you choose to approve the ID Check, this will mark the buyer result as 'Clear' and the check will not be re-run.

Remote:

When returning to the reservation, you will see that 'Review' is listed next to the Identity Check step, click here and you'll be able to see all buyers who completed the check and which ones need amending.

Under buyer's with 'Consider', you will see a user icon with an edit pen, click here to view the options available:

If you choose to approve the ID Check, this will mark the buyer result as 'Clear' and the check will not be re-run.


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