My Reservation - Identity Check

In this step, our partner, Onfido can be used to perform an identity check for you and all buyers of the purchase. This ID check is required as under the Proceeds of Crime Act 2002, conveyancers are under a legal obligation to take reasonable steps to ensure that their firms’ client accounts are not used by criminals for the purpose of laundering money earned through illegal activities. 

The primary buyer can complete the check first, then help subsequent buyers complete their checks also. Please be aware that all buyers will need to provide valid ID (driver's licence, passport or another type of identity card) in order to proceed. The photos of the ID will need to be uploaded to the platform, either via a computer or via phone. Following this, each buyer will need to perform two short tasks on video. 

Experiencing Difficulties with the Identity Check?

If you are experiencing any difficulties with the Identity Check please check if Onfido is currently active or experiencing any down time at their status page: Onfido Status

If you are having trouble accessing the camera on an iPad, you can find our FAQ on this here

Yourkeys and Onfido will provide you with guidance every step of the way in the platform, but if you have any questions, don't hesitate to chat to our Support Team who are more than happy to help!

Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.