You’ll receive an email and a notification when a new instruction request hits your Dashboard. To view more details about the instruction, you simply need to click 'Buyer clients' from your Dashboard and then 'New Instructions'.
From here, you can either accept or decline the request. As a part of the instruction you’ll be able to see the name of the buyer and the property. You can also click 'More details' to display other details, such as the buyer's contact information and the signed reservation agreement which you can download.
If you want to speak to the buyer, you can also click 'Contact buyer' to open a chat box to message them through the platform.