FAQs

An Introduction

• About Yourkeys! Wed, 2 Oct, 2019 at 12:25 PM
• Do I have to pay to use Yourkeys? Wed, 2 Oct, 2019 at 12:26 PM

Getting Started

• How do I create an account? Fri, 4 Oct, 2019 at 10:33 AM
• How do I sign in? Fri, 4 Oct, 2019 at 10:36 AM
• How can I contact Yourkeys? Tue, 1 Oct, 2019 at 9:43 AM
• What if I've forgotten my username? Tue, 1 Oct, 2019 at 9:45 AM
• What if I've forgotten my password? Tue, 1 Oct, 2019 at 9:48 AM

Developers/Sellers

• How do I edit my profile details? Tue, 1 Oct, 2019 at 9:53 AM
• How do I edit my business account details? Fri, 4 Oct, 2019 at 10:47 AM
• How do I add users to my team? Fri, 4 Oct, 2019 at 11:30 AM
• How can I track the status of particular sale? Thu, 17 Oct, 2019 at 10:44 AM
• How do I see the progress of all our sales? Thu, 17 Oct, 2019 at 11:05 AM

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Jargon Buster for Buyers

• What does 'Leasehold' mean? Fri, 4 Oct, 2019 at 3:53 PM
• What does 'Freehold' mean? Fri, 4 Oct, 2019 at 3:54 PM
• What is 'Stamp Duty'? Fri, 4 Oct, 2019 at 3:54 PM
• What is a 'Help To Buy: Equity Loan'? Fri, 4 Oct, 2019 at 3:54 PM
• Contracts - Everything you need to know! Fri, 4 Oct, 2019 at 3:55 PM

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Buyers

• How do I edit my profile details? Mon, 7 Oct, 2019 at 10:07 AM
• Can Yourkeys give me legal advice? Fri, 4 Oct, 2019 at 4:26 PM
• Can Yourkeys provide me with a mortgage? Fri, 4 Oct, 2019 at 4:27 PM
• What forms of ID are required or acceptable? Mon, 14 Oct, 2019 at 2:58 PM
• Will I meet anyone face-to-face? Fri, 4 Oct, 2019 at 4:49 PM

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Conveyancers

• How do I edit my profile details? Mon, 19 Aug, 2019 at 4:26 PM
• How do I edit my business account details? Mon, 19 Aug, 2019 at 4:36 PM
• How do I accept a new instruction from a buyer? Mon, 9 Sep, 2019 at 2:47 PM
• How do I issue draft contracts when representing the developer/seller? Mon, 19 Aug, 2019 at 3:53 PM
• Can I bulk upload draft contracts? Mon, 9 Sep, 2019 at 4:20 PM

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Estate Agents

• Coming Soon! Thu, 26 Sep, 2019 at 4:32 PM