FAQs

Introduction

• About Yourkeys! Wed, 26 Feb, 2020 at 11:21 AM
• How long does it take to get up and running? Mon, 30 Mar, 2020 at 3:13 PM
• Do you provide training? Mon, 30 Mar, 2020 at 3:13 PM
• I use Estate Agents; will they want to use Yourkeys? Mon, 30 Mar, 2020 at 3:18 PM
• What reports can be pulled from the platform? Mon, 30 Mar, 2020 at 3:19 PM

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Getting Started

• How do I create an account? Wed, 8 Apr, 2020 at 10:25 AM
• How do I sign in? Mon, 21 Oct, 2019 at 2:18 PM
• How can I contact Yourkeys? Wed, 17 Feb, 2021 at 4:36 PM
• What if I've forgotten my username? Tue, 1 Oct, 2019 at 9:45 AM
• What if I've forgotten my password? Mon, 21 Oct, 2019 at 2:18 PM

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Sellers: Platform Features & Settings

• My Dashboard Thu, 23 Sep, 2021 at 11:18 AM
• My Development Overview Mon, 29 Jun, 2020 at 1:47 PM
• Progression Summary Sat, 19 Sep, 2020 at 12:24 PM
• Reservation Summary Mon, 14 Sep, 2020 at 3:54 PM
• Development Settings: Unit settings & availability Sat, 7 Nov, 2020 at 11:57 AM

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Sellers: Reservation - Face to Face Reservation [F2F]

• F2F - How do I add a new reservation? Fri, 9 Oct, 2020 at 11:22 AM
• F2F - Adding a new reservation - Steps Listing Fri, 9 Oct, 2020 at 2:30 PM
• F2F - Adding a new reservation - Reservation Consent Mon, 29 Jun, 2020 at 2:34 PM
• F2F - Adding a new reservation - Buyer(s) Details Mon, 15 Feb, 2021 at 9:55 AM
• F2F - Adding a new reservation - Identity Check Wed, 9 Sep, 2020 at 4:29 PM

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Sellers: Reservation - Remote Reservation [Remote]

• Remote - How do I add a new reservation? Mon, 29 Jun, 2020 at 2:40 PM
• Remote - Adding a new reservation - Steps Listing Fri, 9 Oct, 2020 at 2:45 PM
• Remote - Adding a new reservation - Buyer(s) Details Mon, 15 Jun, 2020 at 10:20 AM
• Remote - Adding a new reservation - Pricing Mon, 15 Jun, 2020 at 10:20 AM
• Remote - Adding a new reservation - Stamp Duty Land Tax Mon, 15 Jun, 2020 at 10:20 AM

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Conveyancers

• Buyer's Conveyancer - How does it work? Mon, 22 Jun, 2020 at 10:53 AM
• Seller's Conveyancer - How does it work? Tue, 25 Feb, 2020 at 3:33 PM

Jargon Buster for Buyers

• What does 'Leasehold' mean? Fri, 29 Nov, 2019 at 10:30 AM
• What does 'Freehold' mean? Fri, 29 Nov, 2019 at 10:30 AM
• What is 'Stamp Duty'? Thu, 9 Jul, 2020 at 8:47 AM
• What is a 'Help To Buy: Equity Loan'? Fri, 4 Oct, 2019 at 3:54 PM
• Contracts - Everything you need to know! Fri, 4 Oct, 2019 at 3:55 PM

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Buyers

• Reserving through Yourkeys - What to Expect! Thu, 21 May, 2020 at 12:52 PM
• How do I complete my 'Tentative Reservation'? Fri, 2 Oct, 2020 at 1:47 PM
• My Reservation - Reservation Consent Mon, 29 Jun, 2020 at 5:35 PM
• My Reservation - Buyer(s) Details Mon, 29 Jun, 2020 at 2:31 PM
• My Reservation - Identity Check Sat, 10 Oct, 2020 at 4:24 PM

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