Identity Check - iPad Settings


If you are having trouble completing the Identity Check using an iPad, you may need to adjust your camera and microphone settings.

This article includes: 

What does the error look like?

If your camera settings need to be updated in Safari, you will see this error:


How can I fix this?

Each time you use the Identity Check, you will be asked the following:


To continue with the verification, click Allow which will update the settings.

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If you are still having difficulties, please contact our Customer Support team who can help

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